Shipping policy
This Shipping and Delivery Policy (“Shipping Policy”) outlines the terms and conditions for shipping and delivery of products purchased through the sincerely companions website www.sincerelycompanions.com (“Website”). This Policy is an integral part of the Terms of Use and is binding on all Users. This Policy is designed to help customers understand the shipping process, applicable charges, and delivery timelines associated with orders placed on the Platform.
1. Definitions
a) “You”, “User”, or “Customer” refers to any natural or legal person who has registered on the Platform or placed an order using a computer or mobile system.
b) “We”, “Us”, or “Our” refers to Sincerely Companions.
Terms & Conditions for Order Delivery
Order Fulfilment Flexibility We use a smart fulfilment system with multiple warehouses across India. Based on real-time inventory, your order may be reassigned to the nearest fulfilment centre to expedite delivery and prevent delays.
2. No Additional Cost
Order be reassigned will not result in any additional charge to the customer. Shipping costs, if applicable, will remain as displayed at checkout.
3. Product Consistency
You will always receive the exact product(s) ordered. No substitutions will be made without your explicit consent.
4. Delivery Timelines & Notifications
Delivery timelines may vary slightly depending on fulfilment location. Customers will receive email/SMS notifications, including updated tracking details.
We may ship multiple items from a single order in separate shipments to optimise delivery.
4.1 Factors Leading to Split Shipments
a) Multiple Brands: Orders from different brands may be dispatched separately
b) Inventory Availability: Products from different warehouses may arrive independently
4.2 Tracking Multiple Shipments
Except where you are expressly informed on the Website and/or App or as described hereunder, we do not sell, rent, share, trade or give away any of your personal information.
a) Customers will receive individual tracking links per shipment.
b) The order status may show multiple delivery stages.
c) Items from the same order may be delivered at different times.
Exceptions
If the product is out of stock at all fulfilment centres, the order may be cancelled. You will be notified and refunded in accordance with our standard refund policy.
Estimated Delivery Timelines
After order processing (which may take up to 1-7 working day).
Note: Working days are Monday to Friday, excluding public holidays. Delays may occur due to stock availability, location, weather, or logistical challenges. Customers will be informed proactively in such cases.
Returns & Customer Support
Returns and customer support remain unaffected by the fulfilment location. Contact us at
a) 📞 Phone: (+91)-7961577608
b) 💬 WhatsApp: (+91) 7026391913
c) 📧 Email: customercareiah@intaspharma.com
Dispute Resolution
Jurisdiction
All disputes arising under this Shipping and Delivery Policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
Arbitration
Disputes shall first be attempted to be resolved amicably. Failing such resolution, disputes will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be held in New Delhi, India, and governed by Indian laws.
